Changes and cancellations

Request a change or cancellation

Message us on WhatsApp or email with your order number, date, expected arrival time and requested change: Message us on WhatsApp (messages only) · crysalidas.tienda@gmail.com. Contact us as soon as possible, preferably before the service begins. A request does not itself alter the booking: wait for our confirmation.

Changes to dates, time slots or bag quantities depend on availability. We will explain any price difference before you accept a change. We will explain the conditions applying to your request before confirming it, while respecting your statutory rights.

Withdrawal and a service already started

Where the distance-contract withdrawal right applies, you have 14 calendar days from entering the contract to send an unambiguous withdrawal statement, without giving a reason. You can use the email or WhatsApp contact above.

If you expressly request the service to start within that period, withdrawal is governed by applicable law. Loss of the right after full performance requires the consent and information required by law; it is not presumed from creating a cart. A selected date or an already-started service does not automatically remove your rights.

Refunds and issues

If we cannot provide a service you have paid for, we will contact you to resolve the issue and refund the applicable amount. Where a withdrawal refund is due, it will be made without undue delay within 14 calendar days of receiving your withdrawal notice, by the original payment method unless a different method is agreed without cost to you.

If you cannot attend or expect to arrive late, contact us so we can review the situation. Access outside opening hours is not guaranteed. Bookings made through another platform must be managed through that platform.

This is temporary storage with in-person collection. Product-return shipping instructions and merchandise delivery charges do not apply to it.